Discussion:
Windows refuses to run Subsurface
Robert Helling
2018-07-15 18:31:58 UTC
Permalink
Hi,

today, I was diving (yay!) with a new dive buddy who wasn’t aware of the many great features of Subsurface. So I could convince her to try it out but her Windows refuses to run it with an error message



that indicates some compatibility problem (thats what you get when you google the error message). Has anybody else seen this?

I should mention she is a programmer with Qt experience and wasn’t too reluctant to contribute


Best
Robert
Dirk Hohndel
2018-07-15 20:34:01 UTC
Permalink
Post by Robert Helling
Hi,
today, I was diving (yay!) with a new dive buddy who wasn’t aware of the many great features of Subsurface. So I could convince her to try it out but her Windows refuses to run it with an error message
that indicates some compatibility problem (thats what you get when you google the error message). Has anybody else seen this?
Hmm, Windows 10 Professional on a 64bit system. I have no clue why that wouldn't work...
Post by Robert Helling
I should mention she is a programmer with Qt experience and wasn’t too reluctant to contribute

NICE :-)

/D
Lubomir I. Ivanov
2018-07-15 21:30:37 UTC
Permalink
Post by Robert Helling
Hi,
today, I was diving (yay!) with a new dive buddy who wasn’t aware of the
many great features of Subsurface. So I could convince her to try it out
but her Windows refuses to run it with an error message
Post by Robert Helling
that indicates some compatibility problem (thats what you get when you
google the error message). Has anybody else seen this?
Post by Robert Helling
I should mention she is a programmer with Qt experience and wasn’t too
reluctant to contribute

the subsystem responsible for running 32bit apps on 64bit Windows is called
WoW64 and it's installed by default on modern versions.
if WoW64 is not working there is something quite wrong with this OS setup.

other possible causes:
- the quality of the screenshot is not very good, but if that right there
on the Desktop is the Subsurface installer, it does not have an icon, which
could be caused by a partial download - try downloading the installer again?
- antivirus software can block the installer - try disabling any AV
temporarily?

lubomir
--
Benjamin
2018-07-16 03:02:29 UTC
Permalink
Isn't there something in Windows 10 where you can say that you only want to
run stuff from the Windows store?
https://www.computerworld.com/article/3175639/microsoft-windows/microsoft-adds-store-app-only-restriction-as-option-in-windows-10.html

Sorry for any clickbait from that link.

Benjamin
Post by Robert Helling
Post by Robert Helling
Hi,
today, I was diving (yay!) with a new dive buddy who wasn’t aware of the
many great features of Subsurface. So I could convince her to try it out
but her Windows refuses to run it with an error message
Post by Robert Helling
that indicates some compatibility problem (thats what you get when you
google the error message). Has anybody else seen this?
Post by Robert Helling
I should mention she is a programmer with Qt experience and wasn’t too
reluctant to contribute

the subsystem responsible for running 32bit apps on 64bit Windows is
called WoW64 and it's installed by default on modern versions.
if WoW64 is not working there is something quite wrong with this OS setup.
- the quality of the screenshot is not very good, but if that right there
on the Desktop is the Subsurface installer, it does not have an icon, which
could be caused by a partial download - try downloading the installer again?
- antivirus software can block the installer - try disabling any AV
temporarily?
lubomir
--
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