TestFlight beta feedback for Subsurface-mobile.

[John Smith]

[Dirk Hohndel]

Loaded new version onto iPad and iPhone se both running ios11.3.
On start both systems reset my subsurface data and sent out a pin request. Pressed cancel and tried no cloud but there was no local data. Ended up reloading from cloud.

That's interesting and strange.
I should have warned that I thought it possible that it might not find your dive data and have to reload it (because some internal paths changed), but it shouldn't have lost your cloud credentials, etc. (for me it lost neither).
And even if it lost the credentials, since the account exists on the server, once you enter them it shouldn't send out a PIN.

I'm really confused by that.

Restarted subsurface and it went back to cloud credentials again.
There is a file called subsurface but it doesn’t open with anything on my phone or is empty although shows 2k in size

This is a iOS feature that you can't just tell it "open this file as text".
The easiest way to get to the content of this file is to attach it to an email in iOS and send it to yourself.

/D

[Miika Turkia]

Post by Dirk Hohndel

Loaded new version onto iPad and iPhone se both running ios11.3.
On start both systems reset my subsurface data and sent out a pin request. Pressed cancel and tried no cloud but there was no local data. Ended up reloading from cloud.

That's interesting and strange.
I should have warned that I thought it possible that it might not find your dive data and have to reload it (because some internal paths changed), but it shouldn't have lost your cloud credentials, etc. (for me it lost neither).
And even if it lost the credentials, since the account exists on the server, once you enter them it shouldn't send out a PIN.

I have experienced the same. Some sort of incorrect state, I guess. Had to clear the credentials and re-insert them to get everything working. (Probably a couple of other steps in-between.)

miika

[Dirk Hohndel]

Post by Miika Turkia

Post by Dirk Hohndel

On start both systems reset my subsurface data and sent out a pin request. Pressed cancel and tried no cloud but there was no local data. Ended up reloading from cloud.

That's interesting and strange.
I should have warned that I thought it possible that it might not find your dive data and have to reload it (because some internal paths changed), but it shouldn't have lost your cloud credentials, etc. (for me it lost neither).
And even if it lost the credentials, since the account exists on the server, once you enter them it shouldn't send out a PIN.

I have experienced the same. Some sort of incorrect state, I guess. Had to clear the credentials and re-insert them to get everything working. (Probably a couple of other steps in-between.)

Do you have a log file for that?

/D

[Miika Turkia]

Post by Dirk Hohndel

Post by Miika Turkia

Post by Dirk Hohndel

On start both systems reset my subsurface data and sent out a pin request. Pressed cancel and tried no cloud but there was no local data. Ended up reloading from cloud.

That's interesting and strange.
I should have warned that I thought it possible that it might not find your dive data and have to reload it (because some internal paths changed), but it shouldn't have lost your cloud credentials, etc. (for me it lost neither).
And even if it lost the credentials, since the account exists on the server, once you enter them it shouldn't send out a PIN.

I have experienced the same. Some sort of incorrect state, I guess. Had to clear the credentials and re-insert them to get everything working. (Probably a couple of other steps in-between.)

Do you have a log file for that?

nope :(, it happened a version or two ago

miika